This package is free shipping to USA, Canada, Australia, Germany, France, UK, Spain, Italy from Hongkong. Other countries such as South Africa, Egypt, United Arab Emirates, Russia, Dominican Republic and so on may receive an additonal $30 shipping fee. Please pay it together when you do the payment to our paypal account WUZEYUN（firstname.lastname@example.org） . Any more quesitons about it please contact us. Thanks for understanding.If you're from European countries,it's better for you to order from our EU website(www.autopumpkin.de).Orders on our EU website will be free shipped from Germany.
Note:All accessories will be shipped by Hongkong Post or ePacket with free shipping.And ePacket is for orders to United States.
2. Custom fee &Taxes
How Much Tax Do I Need To Pay?
Please note that all import taxes / duties are the recipient's responsibility. So if you are delivering to someone else like a friend or directly to a customer, any taxes payable will be their initial responsibility.
Autopumpkin will accept no responsibility for customs costs incurred. Many countries do not charge import duties on private items, samples, and goods below a certain stated value. However, you may find that you have to pay taxes when goods you ordered from us arrive in your country. Obviously you will want this to be as low as possible, but Autopumpkin CANNOT give you advice or information about tax rates and customs charges in your country. All we can do is to declare the value of the shipped goods at a nominal value (see below), which may still be fully taxable. Items shipped from Autopumpkin will be declared at the lowest nominal market price as a standard assumption. This lowest market price is based on the manufacturing origin and might not be reflective of how much the item will cost you if bought in your local retail market. You must ensure you find out about regulations in your own country before ordering from Autopumpkin. In most countries the actual origin of the goods (China) is not important: only the declared value of the goods and declared contents is relevant. Let us know if you have any special packing or labeling instructions when placing your order. Add comments to the box on the "Delivery Information" page of the Checkout Process.
Customs Clearance Issues
From over 4 years of shipping thousands of orders a month, we can confirm that in over 99.9% of shipments from Autopumpkin there is no issue whatsoever with Customs clearance. Furthermore in the majority of the rare cases subject to a delay in Customs, the goods are released and delivered successfully. Because the clearance via normal shipping methods (couriers or post) is handled professionally by the shipping company, and Autopumpkin is an experienced provider of correct shipping documentation and compliant products and packaging. .
① Our website supports PayPal. After you finish shopping you will be guided to Paypal's platform. Your order will then be processed via the PayPal site where all of your information will be completely protected.
② Our official Paypal payment account is email@example.com. Please Do Not send your money to other Paypal account !
2) Paypal Credit Card
If you don't have Paypal account,you can also pay by MasterCard, Visa, Discover and American Express if you select Paypal method .
3) Pay directly by Credit Card
About Credit Card
1. About Credit Card payments,customers may need to send us photos of credit card which you used to pay and your driving license with the middle numbers of the credit card numbers covered.This means the photo of credit card just needs to show the first six and the last four of your credit card numbers. This is all for our customers' benefit since there're cheaters who uses other people's credit card to purchase from us.And this causes great loss for us and the credit card owners.Sincerely hope for all your understanding.And we will keep our customers' photos as confidential. Please note: Pumpkin won't ship out your order until we check your photos.
2.If you failed payment directly by your credit cards,you can bound your credit card with your Paypal account.Paying directly by Paypal is much easier.
Please contact us at firstname.lastname@example.org for assistance;
Please contact us at email@example.com for assistance.
Total Order Amount: To preview the total amount of your order, just add an item to your shopping cart. In your cart, you can preview the shipping costs to your address. The sum of your product costs and your shipping costs is your total order amount.;
Your Satisfaction is Guaranteed.
Autopumpkin.com respects your privacy and takes your online safety seriously. For your full understanding, we do NOT share or in any way distribute any personal, or contact information you may provide.
100% Safe Shopping Guarantee from Autopumpkin.com!
We guarantee total shopping satisfaction by offing exchange, return or refund policy.
1.About the Coupon Code
2.Please note there's no refund of the discount value if you didn't use the coupon code when placing the order.So please carefully check the coupon code on our website homepage and product description page before purchasing
3.Get the latest coupon code from here to save money
4.What should I do if I received the wrong item?
5.How to check your order status?
6.General Warranty Policy
1.Autopumpkin offers free technology support, operation suggestion and repair service during warranty.
2.The warranty is two years which starts from the day when the parcel is sent .
3.Autopumpkin will still try to offer service for those products which are over the warranty..
7.Exceptions to Warranty
Exceptions do not mean we are not going to help you. If your items bought from Autopumpkin is broken/damaged by accident, we can still help you fix the problem at your cost( including shipping and fixing fees) If you are a customer with goods which appear to have a problem, please talk to us before initiating complaints with Paypal or your credit card provider. Usually there is a way for us to resolve your issue quickly and meet your satisfaction!
Autopumpkin differs the after-sale service by the time of purchasing, delivery places, etc. NOTE:
You need to send out the package in 15 days after RAM is given. If you don’t, it is defaulted that you accept the problem. If you report the problem again or other problem later, we will count all warranty things by the new date you report.
8.Sent from Hongkong Warehouse
a. Within 7 days for refund: Customers need to send the unit back as requested (RMA). We will fully refund the cost of the product after we receive the package and complete the condition-check.
b. Within 7 days for exchange: Customers need to send the unit back as requested ( RMA). We will check the parcel's condition and accessories before exchanging other models.We assume the full shipping fee to resend the new item to you.
c. Within 30 days but over 7 days, for return or exchange: Customers need to pay to send the unit back as requested (RMA). We will check the parcel's condition and accessories before refunding the total amount of the original order or exchange another model under your agreement. For exchange, we assume the shipping fee to send the new item to you.
d. Within 30 days adoption: If it is small defect, we suggest you to accept it for saving the time of both of us. We can offer some compensation under your agreement.
2. Within 30 days for return or exchange not by our mistake:
a. Within 7 days, if you return for refund, 15% of the unit's price will be charged as restocking fee. And if you want to exchange items, 10% of the unit's price will be charged as restocking fee.
b. Within 30 days but over 7 days, if you return for refund, 20% of the unit's price will be charged as restocking fee. And if you want to exchange items, 15% of the unit's price will be charged as restocking fee.
c. In such case, no matter return for exchange or refund, all the shipping fees are at customers' cost.
Kindly Reminder: Customers can make a new order for the one which you want to change to while prior one is on its way back. We will dispose your new order with priority. When we receive the prior one, we will refund you the money as agreed, shipping and handing fee not refund
3. Over 30 days but within one year:
We only accepts repair for all issues. Customers pay to deliver the unit back to us as requested (RMA). We affords the shipping cost after the repair. And customer need to assume the damaged parts replacement costs. .
9.Send From EU Warehouse
Please scan the below two-dimensional code by mobile phone to get the technical support