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Bluetooth issues RQ0278E

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gerth
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Bluetooth issues RQ0278E

Postby gerth » Mon Feb 27, 2017 8:36 am

Hi Just bought the pumpkin RQ 0278 E unit and am having problems with the Bluetooth which is prompting Bluetooth has unfortunately stopped working thus in continuous pairing and unpairing .please help ORDER number 500001802



Jammy
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Re: Bluetooth issues RQ0278E

Postby Jammy » Wed Mar 01, 2017 7:28 am

Hi,
For the Bluetooth issue, that's strange, please tell us what kind phone you used.
The unit had been tested without Bluetooth connection problem.
Here is the original firmware for your unit, you can install it to check.
https://mega.nz/#!FF8E0bAb!SgNvVjn3HxvI ... cr1BPDo304
You just need to download it through your browser, use a SD card or USB stick(not up to 32GB) to copy the rar update file, don't unzip it.
Then insert the SD card or USB stick into the unit, and the unit will automatically recognize it. Please click clear up and ok.
Regards

gerth
Posts: 5
Joined: Mon Feb 27, 2017 8:26 am
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Re: Bluetooth issues RQ0278E

Postby gerth » Mon Mar 13, 2017 5:19 pm

Hi sorry for the late reply..i am using a samsung s7 edge phone...
And another problem now since the phone updated to android 7 nougat i cant connect it with the mirror link. :(
Gps reception is very week too and takes a long time to connect to the satellites.. :(

Jammy
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Re: Bluetooth issues RQ0278E

Postby Jammy » Thu Mar 16, 2017 6:44 am

Hi,
For the mirror link, here is the new easy connect app which is compatible with android 7.0 smarphone.
https://mega.nz/#!gEUU1STB!RcpH6xEhPxa1 ... cSbB2RVIUk
For the GPS reception, please update the Google service and Google app, one of our clients who has the same issue did the update and solved the GPS problem.
Regards

gerth
Posts: 5
Joined: Mon Feb 27, 2017 8:26 am
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Re: Bluetooth issues RQ0278E

Postby gerth » Mon Mar 20, 2017 11:43 pm

Thanks for the easy connect update that works fine now...
Am still having problems with my GPS reception after updated the said applications
Thanks

Jammy
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Joined: Tue Mar 29, 2016 1:03 am
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Re: Bluetooth issues RQ0278E

Postby Jammy » Wed Mar 22, 2017 2:41 am

Hi,
For the GPS reception issue, sorry about this.
There is a new firmware, you can install it to check.
https://mega.nz/#!RdkTADJa!_7dmoYNMMC-B ... HR-kI_2ZxU
If the problem still happens, would you mind take a video, upload it to youtube, then send the link to us?
I will discuss with our technician and factory developer, then give you the solution.
Regards

dibbelabes
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Joined: Mon Mar 27, 2017 5:55 pm
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Re: Bluetooth issues RQ0278E

Postby dibbelabes » Mon Mar 27, 2017 8:29 pm

gerth wrote:Thanks for the easy connect update that works fine now...
Am still having problems with my GPS reception after updated the said applications
Thanks



Hello, Issue fixed ? I Have the first original Firmware on my Device, i have some Issues with GPS Connection but i try now this Firmware update. Thanks

Jammy
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Joined: Tue Mar 29, 2016 1:03 am
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Re: Bluetooth issues RQ0278E

Postby Jammy » Thu Mar 30, 2017 6:51 am

Hi,
For the GPS issue, the factory technicians are still testing the new update firmware.
Once they send it to us, we will attach the download link to you, hope you can wait for a few days.
Regards

dibbelabes
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Joined: Mon Mar 27, 2017 5:55 pm
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Re: Bluetooth issues RQ0278E

Postby dibbelabes » Thu Mar 30, 2017 7:57 pm

Jammy wrote:Hi,
For the GPS issue, the factory technicians are still testing the new update firmware.
Once they send it to us, we will attach the download link to you, hope you can wait for a few days.
Regards


Yes, i've take a new Firmware for my RQ0278E but the issues are not fixed. He can't find GPS. But maybe he will find connection after 10-15 Min. How can i fix this ?

Jammy
Posts: 6785
Joined: Tue Mar 29, 2016 1:03 am
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Re: Bluetooth issues RQ0278E

Postby Jammy » Wed Apr 05, 2017 5:55 am

Hi,
Sorry for the late reply.
For the GPS issue, the previous new firmware was not used for solving the GPS issue, but now we got a latest firmware which the factory technician could solve the GPS issue, here are the links for you, both the firmware and mcu.
https://mega.nz/#!BRsC1TrL!I9DMTHJzfso3 ... HfntdHi_uo
https://mega.nz/#!dQdkiDQR!PeaZO5QSrG7L ... K3C-lr52Eo
Any further problem, please contact us feel free.
Regards


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