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Broken insert pin

Mainly focus on other Accessories issue

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Jammy
Posts: 3941
Joined: Tue Mar 29, 2016 1:03 am
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Re: Broken insert pin

Postby Jammy » Fri May 26, 2017 6:22 am

Hi,
i heard my customer service colleague contacted you.
IS there any problem?
Regards

cool_dude84
Posts: 56
Joined: Thu Sep 29, 2016 3:45 pm
Contact:

Re: Broken insert pin

Postby cool_dude84 » Fri Jun 02, 2017 3:23 pm

No i haven't heared anything from the costumer service yet, and it has been passed over 3 weeks since i sent them the e-mail. Can't you please just ship it to me?

Jammy
Posts: 3941
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Broken insert pin

Postby Jammy » Mon Jun 05, 2017 2:04 am

Hi,
I ask my customer service who are responsible for the refunding and returning issue and there is a chat record you can refer.
QQ图片20170605095850.png
QQ图片20170605095850.png (8.04 KiB) Viewed 208 times

So you contact she again through Aliexpress.
Regards

cool_dude84
Posts: 56
Joined: Thu Sep 29, 2016 3:45 pm
Contact:

Re: Broken insert pin

Postby cool_dude84 » Wed Jun 07, 2017 9:16 pm

$15 USD for a cheap plastic pin??? Are you out of your mind sir/madame??? Why in the hell should i pay so much for small thing that isn't worth more than $2.00 USD? In my opinion you should send me this for free, since i have paid well over $250-300 USD for a unit purchased from you! Is this pumpkin's costumer service for their costumers??? I'm outraged, and furious at you guys! :o :shock:

Jammy
Posts: 3941
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Broken insert pin

Postby Jammy » Thu Jun 08, 2017 10:12 am

Hi,
this is required by out company.As far as i know ,15 dollar contains the carriage. It can be acceptable.
And sorry,i am not allow to manage the price of the accessories.
Regards

cool_dude84
Posts: 56
Joined: Thu Sep 29, 2016 3:45 pm
Contact:

Re: Broken insert pin

Postby cool_dude84 » Thu Jun 08, 2017 6:09 pm

Well then forget it, i'm not paying you $15 USD! It's highly outrageous that your company treats costumers like this! If you where from Kenwood, SONY, Pioneer or other companies then you whould had shipped it for free. It's called COSTUMER SERVICE!


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