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3G Surf Stick

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hansolo
Posts: 3
Joined: Thu Sep 13, 2018 10:27 am
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3G Surf Stick

Postby hansolo » Thu Sep 13, 2018 10:37 am

I bought the AE0273B DoppelDIN Android 8 with 4+32GB.

Then i got the Pumpkin 3G Dongle USB Stick Surfstick.
From T-Mobile Germany i got a second WDCMA SIM card and disabled the PIN.
Put it in the Srufstick and into one of the both USB ports and rebootet the System.

But i dont get any internet connection.
Is there any Tool you provide or recommend for analyzing why its not working.

I confirmed the SIM Standard with T-Mobile.
Its a NanoSIM with adapter to standard SIM format
Pin is disalbled
Internet is working smoothly up to LTE in a smartphone

Any thought?



Jammy
Posts: 6187
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: 3G Surf Stick

Postby Jammy » Fri Sep 14, 2018 2:08 am

Hi,
here is an video for your reference .
https://www.youtube.com/watch?v=zoF2JBCbxeI
2.if it doesn't help , i suggest you try to reset the unit by using a stick to click the reset button/hole on the panel .Sometimes ,Multiple insertions the 3G dongle would be helpful .
More query, please tell me your order number or ebay buyer id.
Regards

hansolo
Posts: 3
Joined: Thu Sep 13, 2018 10:27 am
Contact:

Re: 3G Surf Stick

Postby hansolo » Tue Sep 18, 2018 3:39 pm

After disconnect the USB Stick and connect it again i now see the Triangle Icon and a message "Kein Dienst" (no service).
The SIM Card is normal telephony&data SIM Card. Does it need to be a special Data Card?
The network is strong in that area.

Jammy
Posts: 6187
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: 3G Surf Stick

Postby Jammy » Wed Sep 19, 2018 6:55 am

Hi, you can contact the pumpkin customer service or write to support@autopumpkin.com for more help .
Before that , sorry that i don't know T mobile well . But please notice, out unit only support sim card with WCDMA format. so you can try to contact the customer service in T mobile to confirm whether your sim card support WCDMA internet .
Regards

hansolo
Posts: 3
Joined: Thu Sep 13, 2018 10:27 am
Contact:

Re: 3G Surf Stick

Postby hansolo » Fri Sep 21, 2018 3:25 pm

As i Wort in my first post i already confirmed with Tmobile it is a WCDMA


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