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No DAB signal

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totty79
Posts: 27
Joined: Fri Nov 10, 2017 12:32 pm
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No DAB signal

Postby totty79 » Sun Dec 10, 2017 6:48 pm

Hi,

I've just fitted a 4 core android 7.1 radio and DAB+ box, both bought direct from Pumpkin.
I have no DAB signal.

The USB ports both work when used with another device.
The aerial is correctly installed.
All connections have been checked and are ok.

Can you help please.

Thanks

Allan


Order number 100002490
Quad core Android 7.1

Jammy
Posts: 5662
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: No DAB signal

Postby Jammy » Mon Dec 11, 2017 9:54 am

Hi,
please first tell me your order number in amazon or buyer id in ebay,Pumpkin or AliExpress so that we can confirm more information about your unit and provide you positive solutions.
About the DAB issue,first please check whether any DAB stations around you.
Here is a passage you can refer to.
viewtopic.php?f=14&t=290
Regards

totty79
Posts: 27
Joined: Fri Nov 10, 2017 12:32 pm
Contact:

Re: No DAB signal

Postby totty79 » Mon Dec 11, 2017 10:05 am

Order number 100002490, ordered on 07/11/2017 direct from Pumpkin. DAB model is Y0251.

My other car has an excellent DAB signal, it picks up a range of national and local stations.

The correct app is installed. The app opens and you can search for stations but none are found, the signal bar is all grey.

Both USB ports work with flash storage.

Thanks

Allan
Order number 100002490
Quad core Android 7.1

totty79
Posts: 27
Joined: Fri Nov 10, 2017 12:32 pm
Contact:

Re: No DAB signal

Postby totty79 » Mon Dec 11, 2017 11:31 am

It's probably also worth mentioning that the vehicle does not have a heated windscreen.
Order number 100002490
Quad core Android 7.1

Jammy
Posts: 5662
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: No DAB signal

Postby Jammy » Tue Dec 12, 2017 7:36 am

Hi,
you can contact the customer service writing emails to autopumpkin@gmail.com to send you a DAB antenna .
you have a good car.Could you tell me your card model? :)
Regards

totty79
Posts: 27
Joined: Fri Nov 10, 2017 12:32 pm
Contact:

Re: No DAB signal

Postby totty79 » Tue Dec 12, 2017 8:42 am

It's fitted to a VW Caddy. Pumpkin radios seem popular on the caddy 2k forum, a few people keep recommending them.

I'll contact customer services now thanks.
Order number 100002490
Quad core Android 7.1

totty79
Posts: 27
Joined: Fri Nov 10, 2017 12:32 pm
Contact:

Re: No DAB signal

Postby totty79 » Tue Jan 02, 2018 6:44 pm

New DAB antenna received today.
Fitted and tested, no change, still doesn't work.
Symptoms unchanged, since the USB ports work I guess it can only be faulty DAB box or a software issue.

What should I try next?
Order number 100002490
Quad core Android 7.1

Jammy
Posts: 5662
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: No DAB signal

Postby Jammy » Wed Jan 03, 2018 9:23 am

Hi,
you can refer to the following post.
viewtopic.php?f=3&t=2728&p=12125#p12125
Regards

totty79
Posts: 27
Joined: Fri Nov 10, 2017 12:32 pm
Contact:

Re: No DAB signal

Postby totty79 » Wed Jan 03, 2018 10:59 am

points 1 to 3 in that post have been checked and are OK.
point 4, I used a different location, top left not bottom left.
point 5 app opens OK.
point 6, no signal, no stations.
point 7, I haven't done this yet, I'll give it a try.
Order number 100002490
Quad core Android 7.1

totty79
Posts: 27
Joined: Fri Nov 10, 2017 12:32 pm
Contact:

Re: No DAB signal

Postby totty79 » Wed Jan 03, 2018 12:54 pm

Just tried a reinstall using the APK from this link https://mega.nz/#!wENRCAyQ!PnbtN5dgsEJa ... 8a1Kd_Lz2Q
Also tried a reinstall using the version in the OEM folder
No change, still no signal.

point 8, location, Durham in north east England. My other car and the radio in the office both get a good DAB signal here.
point 9, antenna already replaced.
point 10, I can't do this, I don't know anyone else with a Android car stereo.
Point 11, I can take a screen shot if that would help, but it's exactly as shown in the guide except none of the signal bars are green and no stations are listed even after searching.
point 12 is correct, I think there is something wrong with the unit. I suspect the fault is with the DAB box rather than the head unit since the USB ports work with other devices.
Order number 100002490
Quad core Android 7.1


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