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Bottom of Touch Screen not responding

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Coachl
Posts: 5
Joined: Thu Sep 01, 2016 6:05 pm
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Bottom of Touch Screen not responding

Postby Coachl » Fri Oct 13, 2017 9:23 am

Hi,

The Bottom of the touchscreen is no longer responding.
This means I cannot select any buttons on that part of the screen making it impossible to select bluetooth or to re tune my radio.

Order ID 205-5127325-7461940

Please could you help
Regards



Jammy
Posts: 4249
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Bottom of Touch Screen not responding

Postby Jammy » Mon Oct 16, 2017 8:33 am

Hi,
The touch screen should be broken.You can contact the customer service where you bought the unit to change one.
Regards

Coachl
Posts: 5
Joined: Thu Sep 01, 2016 6:05 pm
Contact:

Re: Bottom of Touch Screen not responding

Postby Coachl » Mon Oct 16, 2017 4:08 pm

Ok,
is there no updated firmware I can try in the meantime?

Jammy
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Joined: Tue Mar 29, 2016 1:03 am
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Re: Bottom of Touch Screen not responding

Postby Jammy » Tue Oct 17, 2017 10:08 am


Coachl
Posts: 5
Joined: Thu Sep 01, 2016 6:05 pm
Contact:

Re: Bottom of Touch Screen not responding

Postby Coachl » Tue Oct 24, 2017 11:17 am

Downloading now.

Is this a 5.1 build or the new 6.0?

Thanks

Jammy
Posts: 4249
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Bottom of Touch Screen not responding

Postby Jammy » Wed Oct 25, 2017 2:15 am

Hi,
it is android 5.1.
Regards


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