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Problem CN10-11302b-02b

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KhAN
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Location: Belarus
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Problem CN10-11302b-02b

Postby KhAN » Fri Dec 22, 2017 2:08 pm

Hello.
There is some problem with the device. The device turns off after turning off the ignition (without delay), but the device does not turn off, and after switching off the button on the panel the airbag error pops up and the car does not respond to the key buttons. After 10 seconds, the error disappears and the key works again.
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Jammy
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Re: Problem CN10-11302b-02b

Postby Jammy » Mon Dec 25, 2017 9:26 am

Hi,
it is a little hard for us to understand this problem well.Could you mind show me an video about this.
Regards

KhAN
Posts: 15
Joined: Sun Dec 17, 2017 9:42 pm
Location: Belarus
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Re: Problem CN10-11302b-02b

Postby KhAN » Tue Dec 26, 2017 11:00 am

At that time I have not airbag error.
Device is not automatic turn off only manually.
Video is here:
https://www.dropbox.com/s/uzw7ub4oy4brh ... 4.mp4?dl=0

Jammy
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Joined: Tue Mar 29, 2016 1:03 am
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Re: Problem CN10-11302b-02b

Postby Jammy » Wed Dec 27, 2017 1:39 am

Hi,
you can disconnect the can bus box and keep the other connector insulating to prevent the yellow wire and red wire from short-circuit.
QQ截图20171227093055.png
QQ截图20171227093055.png (76.69 KiB) Viewed 502 times

If this can help you,you can consider contacting the customer service to send you an new canbus.
Any query ,please first tell me your order number in amazon or buyer id in ebay,Pumpkin or AliExpress so that we can confirm more information about your unit and provide you positive solutions .
Regards

KhAN
Posts: 15
Joined: Sun Dec 17, 2017 9:42 pm
Location: Belarus
Contact:

Re: Problem CN10-11302b-02b

Postby KhAN » Wed Dec 27, 2017 8:06 am

My Aliexpres id is 160771216

KhAN
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Joined: Sun Dec 17, 2017 9:42 pm
Location: Belarus
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Re: Problem CN10-11302b-02b

Postby KhAN » Wed Dec 27, 2017 12:34 pm

When the can bus box is disconnected, the device behaves as before (shutdown mode).

Jammy
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Re: Problem CN10-11302b-02b

Postby Jammy » Thu Dec 28, 2017 3:58 am

Hi,
what shutdown mode do you mean? Did the unit normally start on and power off after you disconnect the can bus box?if yes,you can contact the customer service to send you an new canbus box.You can also write your require to the mailbox aliexpress@autopumpkin.com .
Regards

KhAN
Posts: 15
Joined: Sun Dec 17, 2017 9:42 pm
Location: Belarus
Contact:

Re: Problem CN10-11302b-02b

Postby KhAN » Thu Dec 28, 2017 7:58 am

After disabling the can bus box, the device did not turn off automatically, it was necessary to turn off the shutdown button. :(

KhAN
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Joined: Sun Dec 17, 2017 9:42 pm
Location: Belarus
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Re: Problem CN10-11302b-02b

Postby KhAN » Thu Dec 28, 2017 8:07 am

BMW radio turned off when you got the key. What can I test yet?

Jammy
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Re: Problem CN10-11302b-02b

Postby Jammy » Fri Dec 29, 2017 3:18 am

Hi,
sorry for my poor understanding before. :)
Did you modified your car connection before? If not,please check and confirm that the red wire of the ISO cable should connect to the acc positon such as the positive pole of the cigarette lighter.
Regards


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