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CN10-01202B residual light

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R909
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CN10-01202B residual light

Postby R909 » Tue Dec 26, 2017 9:02 pm

Order : 500002881

Hello,
My CN10-01202B has a white residual light when it is off.
This is on the bottom display and on the USB jack.
I'm afraid it will empty my battery.
I looked in the settings but I did not find anything.
Regards.



Jammy
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Re: CN10-01202B residual light

Postby Jammy » Thu Dec 28, 2017 3:48 am

Hi,
Only the unit can automatically power off when you plug out the car key, the unit won't drain up your battery.The white light you see from the USB connector means that the yellow wire constantly get power from the battery to keep some memory of the unit.In this time ,the circuit is very little and won't drain up your battery ,please don't worry.
Regards

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R909
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Re: CN10-01202B residual light

Postby R909 » Thu Dec 28, 2017 10:22 pm

Hi jammy
In fact it's the backlight of the bottom screen that stays on.
I do not like it, I have to find a way to turn it off.

Jammy
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Re: CN10-01202B residual light

Postby Jammy » Fri Dec 29, 2017 9:19 am

Hi,
some pictures of an video about the problem will be helpful for us to solve this problem.Could you try to provide us that?
Regards

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R909
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Re: CN10-01202B residual light

Postby R909 » Sat Dec 30, 2017 12:18 pm

Hi,
It is not visible during the day, but at night the post seems to stay on.
I will try to take a picture tonight.

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R909
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Re: CN10-01202B residual light

Postby R909 » Sun Dec 31, 2017 8:22 am

Here's a photo

WP_20171230_001.jpg
WP_20171230_001.jpg (2.4 MiB) Viewed 1320 times


It's annoying because my car stays in the street at night.
And we can see the light from the outside of the car when we pass by.

Jammy
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Re: CN10-01202B residual light

Postby Jammy » Wed Jan 03, 2018 7:25 am

Hi,
sorry,this should be the hardware problem.You can consider contacting the customer service to change the unit.You can also directly write mails to support@autopumpkin.com.
Regards

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R909
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Re: CN10-01202B residual light

Postby R909 » Sun Jan 07, 2018 9:06 pm

Hi Jammy,
On Saturday when I got in my car after a 3 hour stop, I noticed that the backlight was off. I turned on the radio and saw the backlight turn on. Since it stays on.
Is this really a hardware or software problem :?:
Strange.. :shock:
Here is a video of the problem.

https://uptobox.com/nsw2as8wbmce

Jammy
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Re: CN10-01202B residual light

Postby Jammy » Tue Jan 09, 2018 9:05 am

HI,
sorry ,i am unable to open the video.
Could you mind upload it to Youtube?
Regards

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R909
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Re: CN10-01202B residual light

Postby R909 » Mon Jan 15, 2018 9:33 pm

Hi Jammy

I did not have time to upload the video, but I found how to turn off the backlight.
If I turn off the ignition after pressing the power button, the backlight turns off. If the + acc is present when the unit turns off, the backlight stays on.
Is it a hardware problem or software?
Regards.


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