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Frequency on display and playing radiostation do not match

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Geeh27
Posts: 8
Joined: Thu Jan 04, 2018 12:54 pm
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Frequency on display and playing radiostation do not match

Postby Geeh27 » Tue Apr 03, 2018 10:31 am

Hi,
We just installed a Pumpkin CN10-02308B in our motorhome. We see that the radio app does not give the right frequency with the playing radiostation. I read of more people who noticed that. We bought our radio in januar 2018, ordernr is 100007670.

Also our DAB+ antenne does not work properly, We want to use a splitter with the normal FM antenna. What kind of connector has the DAB+ module, it is not an usual one used in Europe.

regards,

Geert


Ordernr. is 100007470, octacore 6,95 inch android 7.1.2 CN10-2308B with Dab+ module Y0251 and OBD2 module Y0034.

Jammy
Posts: 5662
Joined: Tue Mar 29, 2016 1:03 am
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Re: Frequency on display and playing radiostation do not match

Postby Jammy » Wed Apr 04, 2018 2:51 am

Hi,
according to your order, we find your unit is AE0273 not CN10-02308. Could you show me some picture of your wrong radio prequency ,an video will be best?
And also i don't find that you bought an dab+ box from us.Normally the DAB+ works with its own antenna.I don't suggest you use other antenna.
Regards

Geeh27
Posts: 8
Joined: Thu Jan 04, 2018 12:54 pm
Contact:

Re: Frequency on display and playing radiostation do not match

Postby Geeh27 » Wed Apr 04, 2018 7:59 am

Hello Jammy,

Sorry, my mistake, was a typo, the ordernummer must be 100007470 :

Pumpkin 6.95 inch Double Din Android 7.1 Universal Car Stereo/Radio/DVD Player Octa-Core with GPS Navigation bluetooth RAM:2GB + ROM:32GB

DAB+ Digital Radio, OBD2 CN10-02308B-Y0251-Y0034

The antenne of the DAB does not work properly, so I want to use a splitter wich goes from the normal build on antenna to both the radio and the DAB+ module. But I can't find a splitter with the right connector for the DAB+ module. If that is'nt possible I would order another DAB+ antenna so I can build a splitter myself.

best regards,
Geert
Ordernr. is 100007470, octacore 6,95 inch android 7.1.2 CN10-2308B with Dab+ module Y0251 and OBD2 module Y0034.

Geeh27
Posts: 8
Joined: Thu Jan 04, 2018 12:54 pm
Contact:

Re: Frequency on display and playing radiostation do not match

Postby Geeh27 » Wed Apr 04, 2018 12:17 pm

Hi Jammy,

I have made some photo's, the first shows an AM frequency while the radio plays a FM frequency. The red arrow on the frequencyscale shows the right FM frequency, the digits show the wrong AM frequency. The second shows 87.60 in the digits, but the radio is realy playing Skyradio on 101.00 (the first button with "Skyradio" has the color red).

I hope you understand the problem

best regard,
Geert
Attachments
IMG_3264.JPG
FM 101.00 playing, but AM shown
IMG_3264.JPG (2.49 MiB) Viewed 267 times
IMG_3263.JPG
FM 101.00 playing, but 87.60 shown
IMG_3263.JPG (2.05 MiB) Viewed 267 times
Ordernr. is 100007470, octacore 6,95 inch android 7.1.2 CN10-2308B with Dab+ module Y0251 and OBD2 module Y0034.

totty79
Posts: 27
Joined: Fri Nov 10, 2017 12:32 pm
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Re: Frequency on display and playing radiostation do not match

Postby totty79 » Wed Apr 04, 2018 6:56 pm

Antenna may be an mcx connector, but there are at least three different connectors for android dab+ boxes.

You can only use a splitter if the fm aerial isn't amplified, many are.
Order number 100002490
Quad core Android 7.1

Geeh27
Posts: 8
Joined: Thu Jan 04, 2018 12:54 pm
Contact:

Re: Frequency on display and playing radiostation do not match

Postby Geeh27 » Thu Apr 05, 2018 6:16 pm

Hello Jammy,

I have solved the radio/frequency issue with the new firmware 20180120. Give me only the kind of connecter for the Y0251 DAB+ module.

Regards,

Geert
Ordernr. is 100007470, octacore 6,95 inch android 7.1.2 CN10-2308B with Dab+ module Y0251 and OBD2 module Y0034.

Jammy
Posts: 5662
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Frequency on display and playing radiostation do not match

Postby Jammy » Sun Apr 08, 2018 2:45 am

Hi Geeh27 ,
our DAB connector is SMA connector.
If you don't find them,you can consider our customer service to get an new dab antenna.
Regards


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