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DVD aspect ratio (letterboxing)

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n0ukf
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Joined: Sat Apr 06, 2019 10:23 pm
Location: Northern Minnesota
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DVD aspect ratio (letterboxing)

Postby n0ukf » Sat Apr 06, 2019 10:40 pm

How can I make the DVD player app stop letterboxing my movies? on both the headunit and the TV/monitor I have plugged into it the screen is already 16:9 but the player is letterboxingand squashing it as if it's playing on a 4:3 screen. The only way I can watch in the proper aspect ratio is to put the TV's aspect setting into "normal" (4:3) mode where it letterboxes the sides on top of the player's top/bottom letterboxing. This wastes a lot of screen with blackspace. I can find no settings in the DVD player app and the system settings (already put into developer mode) also have no screen aspect settings I can find.

I had this same problem on a (unlabeled on the box and unit) Nakamichi unit. They never replied to my complaint.



Jammy
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Re: DVD aspect ratio (letterboxing)

Postby Jammy » Mon Apr 08, 2019 6:47 am

What's your product model?

Regards,
Jam

n0ukf
Posts: 7
Joined: Sat Apr 06, 2019 10:23 pm
Location: Northern Minnesota
Contact:

Re: DVD aspect ratio (letterboxing)

Postby n0ukf » Mon Apr 08, 2019 10:51 pm

VA0201B-A08 on the box. If it's a different number on the unit, I'll have to uninstall it to see (unless there's a useful number displayed in Settings).

Jammy
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Re: DVD aspect ratio (letterboxing)

Postby Jammy » Tue Apr 09, 2019 9:58 am

Please contact seller customer service.
I have transfer your issue and notify them.
Thank you.

Regards,
Jam

n0ukf
Posts: 7
Joined: Sat Apr 06, 2019 10:23 pm
Location: Northern Minnesota
Contact:

Re: DVD aspect ratio (letterboxing)

Postby n0ukf » Tue Apr 16, 2019 9:19 pm

The seller? I seriously doubt they were the ones who programmed the DVD player app to letterbox the video that way.

Jammy
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Joined: Tue Mar 29, 2016 1:03 am
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Re: DVD aspect ratio (letterboxing)

Postby Jammy » Wed Apr 17, 2019 2:58 am

...They are only retailer,trust me.

n0ukf
Posts: 7
Joined: Sat Apr 06, 2019 10:23 pm
Location: Northern Minnesota
Contact:

Re: DVD aspect ratio (letterboxing)

Postby n0ukf » Fri Apr 19, 2019 3:59 am

I talked with Amazon about this and they agreed that this is a manufacturer or app programmer issue. they also said this appears to be a common issue for these players (various brands).

Jammy
Posts: 6785
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: DVD aspect ratio (letterboxing)

Postby Jammy » Mon Apr 22, 2019 7:14 am

Thank you for your feedback,I have transfer your advice to our product manager.
Hopes some day we can fix this issue first.
Really sorry for the inconvenience we caused.

Regards,
Jam


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