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Stuck on Android Startup Screen

Mainly focus on PUMPKIN Android/Wince Car Radio DVD GPS Stereo Issue

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grayfox
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Joined: Wed Nov 01, 2017 11:11 pm
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Stuck on Android Startup Screen

Postby grayfox » Mon May 13, 2019 1:53 pm

Hi,
I'd say around 5% to 10% of the time I start my car, my pumpkin unit never gets past the startup screen that says "android"; it just stay stuck there for the entire drive and is unusable. Anyone know why this happens and how to fix it?



Jammy
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Re: Stuck on Android Startup Screen

Postby Jammy » Tue May 14, 2019 9:35 am

What's your product SKU?
Thanks.

Regards,
Jam

grayfox
Posts: 4
Joined: Wed Nov 01, 2017 11:11 pm
Contact:

Re: Stuck on Android Startup Screen

Postby grayfox » Tue May 14, 2019 4:50 pm

I don't know. Where can I find it?

It's not in the instruction manual or on the warranty card. It's not listed in the unit's Settings app. I ordered it from Amazon, but the product page no longer exists. I can provide an Amazon order number though if that would help.

Jammy
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Re: Stuck on Android Startup Screen

Postby Jammy » Wed May 15, 2019 2:06 am

Yes,please tell us that.

grayfox
Posts: 4
Joined: Wed Nov 01, 2017 11:11 pm
Contact:

Re: Stuck on Android Startup Screen

Postby grayfox » Thu May 23, 2019 5:47 pm

Ok, here is the Amazon order number from 10/14/2017: 111-5074535-5995412

Jammy
Posts: 6785
Joined: Tue Mar 29, 2016 1:03 am
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Re: Stuck on Android Startup Screen

Postby Jammy » Fri May 24, 2019 1:32 am

Hi,

We have already arranged our customer service representative to contact you. Please keep an eye on your amazon and email.

Sincerely
Kevin


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