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Apps closing & touchscreen unresponsive ( 11-RQ0364E)

Mainly focus on PUMPKIN Android/Wince Car Radio DVD GPS Stereo Issue

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DreamTeam78
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Joined: Mon Apr 23, 2018 2:55 pm
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Apps closing & touchscreen unresponsive ( 11-RQ0364E)

Postby DreamTeam78 » Mon Apr 23, 2018 3:03 pm

Hi folks,

I've had this model for a while now ( 11-RQ0364E - https://www.amazon.co.uk/gp/product/B01 ... UTF8&psc=1) but recently I've started to have problems.

The Home button & the Volume Down button are unresponsive and I have trouble trying to select something at the top or bottom of the screen. I was managing to get by. However now my apps are closing a few seconds after I open them.

I've tried to do a factory reset, but since the Home and Volume buttons are unresponsive I can't do the reset.

Can anyone help? I can send videos to show what's happening.



Jammy
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Joined: Tue Mar 29, 2016 1:03 am
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Re: Apps closing & touchscreen unresponsive ( 11-RQ0364E)

Postby Jammy » Tue Apr 24, 2018 7:24 am

Hi,
when did you bought the unit?
It is very helpful for us to help you find the problem if you show us an video.
Regards

DreamTeam78
Posts: 4
Joined: Mon Apr 23, 2018 2:55 pm
Contact:

Re: Apps closing & touchscreen unresponsive ( 11-RQ0364E)

Postby DreamTeam78 » Tue Apr 24, 2018 3:11 pm

Hi, I bought the unit via Amazon on 11/03/16.

Can you tell me the best way to send you video's?

Thanks,
Chris

Jammy
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Joined: Tue Mar 29, 2016 1:03 am
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Re: Apps closing & touchscreen unresponsive ( 11-RQ0364E)

Postby Jammy » Wed Apr 25, 2018 3:46 am

Hi ,you can upload it to the Youtube or other site and send the link to us.
Regards

DreamTeam78
Posts: 4
Joined: Mon Apr 23, 2018 2:55 pm
Contact:

Re: Apps closing & touchscreen unresponsive ( 11-RQ0364E)

Postby DreamTeam78 » Wed Apr 25, 2018 8:58 am

Hi,

Here's the links to the YouTube videos

https://youtu.be/shbU8P8MnZs
https://youtu.be/GgvJLRRaLbc

Thanks,
Chris

Jammy
Posts: 5247
Joined: Tue Mar 29, 2016 1:03 am
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Re: Apps closing & touchscreen unresponsive ( 11-RQ0364E)

Postby Jammy » Thu Apr 26, 2018 7:25 am

Hi,thanks for your video first.
I don't know which firmware you flashed before.
Here is the one i can gave you.
https://mega.nz/#!0MVQDSQb!4Bb7afB0w73b ... knlFuh4tsE
Please download the files to the root content of one sd card and insert it into the GPS slot.Then do follows the video.
https://www.youtube.com/watch?v=B_lTLMDfOOs
you need to short click the RST button to choose the option and long press it to confirm.
Regards

DreamTeam78
Posts: 4
Joined: Mon Apr 23, 2018 2:55 pm
Contact:

Re: Apps closing & touchscreen unresponsive ( 11-RQ0364E)

Postby DreamTeam78 » Wed May 16, 2018 9:35 pm

Hi,

Followed those step and the screen is still unresponsive as well as a lot of the buttons.

Is there anymore suggestions?

Link to video of reset and example: https://youtu.be/sjC7wLTCTOg

Jammy
Posts: 5247
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Apps closing & touchscreen unresponsive ( 11-RQ0364E)

Postby Jammy » Fri May 18, 2018 9:14 am

Hi,
for the touch problem ,you can contact our pumpkin customer service or directly write to suppor@autopumpkin.com to change a touch scree.It is no difficult to install it .You can refer this video .
https://www.youtube.com/watch?v=e64mIi8H1EE
Regards


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