EasConnected error.

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adamk
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Joined: Fri Jun 17, 2016 4:22 pm
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EasConnected error.

Postby adamk » Wed Jun 22, 2016 3:19 pm

Hi,

During setup of EasyConnected i receive an error "MOB interconnection service installation failed"

Does anyone have a fix for this error?



Jammy
Posts: 7550
Joined: Tue Mar 29, 2016 1:03 am
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Re: EasConnected error.

Postby Jammy » Thu Jun 23, 2016 3:35 am

Hi, could you please first tell us your order number and SKU number?
The problem may be caused by the system or software incompatibility.
Please write to our customer service email box "support@autopumpkin.com"
Show us the current system version on the unit and tell us the kind of your phone.
We can send you the latest firmware or new EasyConnected app to solve the problem.
Regards

est3ban129
Posts: 3
Joined: Sat Aug 27, 2016 2:57 pm
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Re: EasConnected error.

Postby est3ban129 » Sun Nov 27, 2016 5:17 pm

i have LG G5 and Android 7 and i have error...

Jammy
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Re: EasConnected error.

Postby Jammy » Mon Nov 28, 2016 9:29 am

Hi,
Please tell us your order number so that we can check your product information.
Cause the android 7 system is a new which some apps are not compatible, you can use an another phone to connect the easy connect.
Regards

est3ban129
Posts: 3
Joined: Sat Aug 27, 2016 2:57 pm
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Re: EasConnected error.

Postby est3ban129 » Sun Dec 04, 2016 5:22 pm


Jammy
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Joined: Tue Mar 29, 2016 1:03 am
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Re: EasConnected error.

Postby Jammy » Mon Dec 05, 2016 11:09 am

Hi,
It should be compatible in the future, just take some time to make it work, just like the android 5 upgrade to android 6.
Regards

rborel
Posts: 19
Joined: Tue Dec 27, 2016 10:26 pm
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Re: EasConnected error.

Postby rborel » Sun Jan 15, 2017 9:04 pm

Jammy,
Are there any updates to this? I have the Pixel XL on Android 7 and it still doesn't work. Thanks for any information...

-R

Jammy
Posts: 7550
Joined: Tue Mar 29, 2016 1:03 am
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Re: EasConnected error.

Postby Jammy » Mon Jan 16, 2017 7:56 am

Hi,
Sorry, we are still waiting for the new easy connect app which is compatible with the android 7.0.
Regards

stemo76
Posts: 6
Joined: Tue Jan 10, 2017 3:13 am
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Re: EasConnected error.

Postby stemo76 » Sun Jan 22, 2017 1:41 am

What will be the easiest way to find out when the new easyconnect version is available? will you put it in the announcements section of the file download forum?

Jammy
Posts: 7550
Joined: Tue Mar 29, 2016 1:03 am
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Re: EasConnected error.

Postby Jammy » Mon Jan 23, 2017 2:01 am

Hi,
Once the new easy connect app is available, I can put it in the announcement section of the file download forum.
Regards


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