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CN10-11201B-DE-A several Problems

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Jammy
Posts: 4731
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Re: CN10-11201B-DE-A several Problems

Postby Jammy » Mon Nov 20, 2017 2:56 am

Hi,
1.If you want to sort tracks in the music app,you can consider the universal unit CN01-02306 or CN01-02303 .
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QQ截图20171120104629.png (486.45 KiB) Viewed 190 times

2.Our all car stereo support download and store the phone book.
3.You needn't to enter APL while using our 3g dongle.You just need to insert the 3g dongle and wait a few second .
4.If you want to return the unit ,you need to contact the customer service where you bought the unit .
Regards



Jammy
Posts: 4731
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: CN10-11201B-DE-A several Problems

Postby Jammy » Tue Nov 21, 2017 10:17 am

Lieber Kunde,
entschuldigen Sie für die Unanehmlichkeiten, die wir Ihnen bereitet haben.
Es tut uns leid, dass wir Ihnen unangenehme Einkaufserfahrung bringen.
Weil Sie unser geschätzten Kunde sind, haben wir auch gute Kommunikation.
Und für Ihren Verlust, wollen wir Ihnen ein neues Produkt schicken,
weil das originales Produkt nicht vorrätig jetzt ist.
https://www.amazon.de/gp/product/B06Y1XPRWR
Betriebssystem: Android 7,1 Nougat, Hauptprozessor(CPU): Octa/ 8 Core Prozessor
Wie finden Sie diese Lösung?
Wenn Sie damit einverstanden wären, bitte bestätigen Sie noch mal Ihre Lieferanschrift:
bkservice Beate Koch & Markus Stammel GbR
Philipp-Orth-Str. 7
53909 Zülpich NRW
Deutschland
Wenn Sie das neues Produkt problemlos erhalten haben, bitte senden Sie die alte Ware zurück.
Und bitte prüfen Sie nochmal diese Frage.
Wenn Ihr BMW E46 ein Originales Radio mit Navi oder Display besitzt, wird dieses Gerät Ihrem Auto passen,
aber Sie brauchen ein 5M Verlängerungskabel.
Für den Stick, dieses Produkt ist nicht mit einigen Geräten kompatibel.
Wir können Ihnen direkt erstatten, in Anbetracht des Portos und der Zeit finden wir die Rücksendung sinnlos, daher brauchen Sie die defekte Ware nicht zurückschicken.
Wie finden Sie diese Lösung?
Wir bitten um Ihr Verständnis.
Auf Ihre Rückmeldung freuen wir uns sehr.
Mit freundlichen Grüßen
Sofie von Pumpkin
Our customer service has sent you an Amazon message.You can contact she.

TouringSchubser
Posts: 11
Joined: Tue Oct 31, 2017 8:01 pm
Contact:

Re: CN10-11201B-DE-A several Problems

Postby TouringSchubser » Tue Nov 21, 2017 10:26 am

Hello Sophie,

as i replied an email from Pumkpkin earlier....

Thank you very much for the Offer!

Yes, i take the chance to replace the device!

My Adress is correct!


With best regards

Markus

TouringSchubser
Posts: 11
Joined: Tue Oct 31, 2017 8:01 pm
Contact:

Re: CN10-11201B-DE-A several Problems

Postby TouringSchubser » Thu Dec 14, 2017 9:21 am

3 Weeks gone.....

Absolutely nothing happened.....

I wrote 3 Mails, tried zu reach Pumpkin via Telephone....

No answer, no success.....

What's wrong with you Folks?

Jammy
Posts: 4731
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: CN10-11201B-DE-A several Problems

Postby Jammy » Fri Dec 15, 2017 9:50 am

Hi,
first of i am Jammy not Sophie.Sorry to make a misunderstanding and i forgot to reply you.
Now,You need to contact the customer service Sophie through amazon message.She will help you solve the next issue.My colleague Sophie has sent you a message to your mailbox vxl60ncm0yz0y5z@marketplace.amazon.de .Please check.
Regards

TouringSchubser
Posts: 11
Joined: Tue Oct 31, 2017 8:01 pm
Contact:

Re: CN10-11201B-DE-A several Problems

Postby TouringSchubser » Fri Dec 15, 2017 10:11 am

Hi!

sure i replied to Sophie via Amazon Marketplace.
I used the Mailadress the System gave to me....
2 Answers I get from her, and then....
Nothing more happened!


with best regards

Markus

Jammy
Posts: 4731
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: CN10-11201B-DE-A several Problems

Postby Jammy » Mon Dec 18, 2017 8:45 am

Hi,
Sophie told me that she didn't receive your post and she sent you one email more to your amazon mailbox today.If you still unable to get a communication.You can write an post to our support mailbox "support.de@autopumpkin.com" to ask the customer service to change one kind of unit to you.
Regards

TouringSchubser
Posts: 11
Joined: Tue Oct 31, 2017 8:01 pm
Contact:

Re: CN10-11201B-DE-A several Problems

Postby TouringSchubser » Tue Jan 02, 2018 12:29 am

So, meanwhile the Exchange arrived.....

So, please tell me where's the point I should start to laugh?

You send me an CN10-11302B..... Nice, thank you so far.
But this Device runs the same buggy Firmware as the old one....
That means....

Freezes without further notification, freezes after start,
no possibility to sort Music-tracks, the Device play's them randomly.....

What should I do with that crappy Peace of Technic.....?

TouringSchubser
Posts: 11
Joined: Tue Oct 31, 2017 8:01 pm
Contact:

Re: CN10-11201B-DE-A several Problems

Postby TouringSchubser » Tue Jan 02, 2018 8:55 pm

Another buggy Feature....

The Radio didn't show any RDS Information!
Radio Text is shown, but extremely buggy....

If you store a Station, Station Name will shown in Station-Button....
For a few Minutes, then it scrambles the Stationname....

So, let's make a long Story short....

Is there any workaround by Firmware, otherwise please be so nice and refund my Money...
I'm not your Beta-Tester!!!

With best regards

Markus

Jammy
Posts: 4731
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: CN10-11201B-DE-A several Problems

Postby Jammy » Wed Jan 03, 2018 10:07 am

Hi,
about the refund issue,please contact the customer service .
Regards


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