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Bottom of touchscreen is unresponsive

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animalmother14
Posts: 7
Joined: Tue Aug 02, 2016 5:54 am
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Bottom of touchscreen is unresponsive

Postby animalmother14 » Mon Dec 18, 2017 1:13 am

I have a Pumpkin 11-RQ0264. The bottom section of the touchpanel is unresponsive. Many menu options and keys are now unuseable to me because the bottom portion of the screen is unresponsive. Please advise.



Jammy
Posts: 4731
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Bottom of touchscreen is unresponsive

Postby Jammy » Tue Dec 19, 2017 9:02 am

Hi,
you can contact the customer service where you bought the unit to change the touch screen.
Regards

animalmother14
Posts: 7
Joined: Tue Aug 02, 2016 5:54 am
Contact:

Re: Bottom of touchscreen is unresponsive

Postby animalmother14 » Wed Dec 20, 2017 2:25 am

I bought the unit from eBay. I no longer have that account anymore. What other options do I have?

animalmother14
Posts: 7
Joined: Tue Aug 02, 2016 5:54 am
Contact:

Re: Bottom of touchscreen is unresponsive

Postby animalmother14 » Wed Dec 20, 2017 9:42 pm

How do I purchase the replacement touchscreen for my AutoPumpkin 11-RQ0264. I was told that the part is 45USD. I would like to place an order right away. Thank you.

Jammy
Posts: 4731
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Bottom of touchscreen is unresponsive

Postby Jammy » Thu Dec 21, 2017 8:35 am

Hi,
Please send 45USD to our Paypal account: passionwong@hotmail.com
And tell us the customer service or me the transaction number, we will arrange the delivery asap when your payment confirmed.
Have a lovely day;)
Best regards

animalmother14
Posts: 7
Joined: Tue Aug 02, 2016 5:54 am
Contact:

Re: Bottom of touchscreen is unresponsive

Postby animalmother14 » Fri Jan 12, 2018 7:40 am

Hello. I received the new touch panel and installed it and the touchscreen now works properly. However, the unit no longer plays music. It plays tones when you press buttons and it will play music from the AM/FM Radio. However, there is no sound from bluetooth or other apps anymore. Also, the button illumination no longer works either. The buttons remain unlit with the illumination wire connected or disconnected. Please advise.

Jammy
Posts: 4731
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Bottom of touchscreen is unresponsive

Postby Jammy » Mon Jan 15, 2018 10:59 am

Hi,
here is the firmware for your unit.https://mega.nz/#F!cd1XEQBT!bpFEJtpzJBgi0mYQEWukNA .If the problem still there, i hope you can show us an video about it.Sorry,it is a little hard to understand your problem well.
Regards


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