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Help finding latest firmware for my device

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Jammy
Posts: 6166
Joined: Tue Mar 29, 2016 1:03 am
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Re: Help finding latest firmware for my device

Postby Jammy » Fri Jan 26, 2018 3:41 am

Hi,
please first tell me your order number in amazon or buyer id in ebay,Pumpkin or AliExpress so that we can confirm more information about your unit and provide you positive solutions.
Could you mind show us an video to me? I will show it to our engineer and hope getting an solution.
Regards



RifleFish
Posts: 10
Joined: Wed Jan 17, 2018 6:50 pm
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Re: Help finding latest firmware for my device

Postby RifleFish » Fri Jan 26, 2018 11:59 am

Hello,

I've made a video of the problem, you can find it HERE

The device is bought on AliExpress with the following information:
Order ID: 76362748779892
Order date & time: 06:36, June 26, 2016

Regards

Jammy
Posts: 6166
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Help finding latest firmware for my device

Postby Jammy » Tue Jan 30, 2018 6:45 am

Hi,
so you can contact the customer service where you bought the unit to return it for repair.
Regards

RifleFish
Posts: 10
Joined: Wed Jan 17, 2018 6:50 pm
Contact:

Re: Help finding latest firmware for my device

Postby RifleFish » Tue Jan 30, 2018 8:05 am

Wow... Isn't there another firmware I can install? If not, which customer service do I need to call when I bought it from AliExpress?

Jammy
Posts: 6166
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Help finding latest firmware for my device

Postby Jammy » Wed Jan 31, 2018 2:02 am

Hi,no firmware.
you can leave message in your order,our customer service will check it and feedback to our technical.
Regards

RifleFish
Posts: 10
Joined: Wed Jan 17, 2018 6:50 pm
Contact:

Re: Help finding latest firmware for my device

Postby RifleFish » Thu Feb 01, 2018 12:39 pm

Hi Jammy,

I contacted customer support and am awaiting their response.
In the meantime I did some research and found higher versions of the MCU.
The version I had was MTCB-KLD6-V2.85 and I found a version V2.86, and even higher.
Could this be a possible solution to the problem, could this bring the screen back up after flashing a new MCU?

Regards

Jammy
Posts: 6166
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Help finding latest firmware for my device

Postby Jammy » Fri Feb 02, 2018 5:38 am

Hi RifleFish,
that mcu doesn't suit yours,please don't do that.
Regards


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