[/url]Image

Dash cam trouble

Frequently asked questions and answers

Moderators: Jammy, admin

Jouleswinfield
Posts: 14
Joined: Sun Jan 21, 2018 5:09 am
Location: Charleston, SC
Contact:

Dash cam trouble

Postby Jouleswinfield » Sat Feb 10, 2018 10:32 pm

Im using the KD-Y0020 dash camera. After I installed the latest firmware for my stereo the saved video files look strange.
The normal view from the camera is good.
DashCam.gif
DashCam.gif (542.83 KiB) Viewed 623 times

This is a screen shot. Its just pointed at my garage door.
But it looks like this all the time now. Night or day.
It used to look just like the normal video output.

Has my camera gone bad or is there something I can do to fix this?

Thanks for your help,
Nate


Model# CN10-02308B-08A-A
KD-Y0020 Dash Camera
Y0802 Backup Camera
GS-Y0004 OBDII
Installed in my 2016 JKUR

Jouleswinfield
Posts: 14
Joined: Sun Jan 21, 2018 5:09 am
Location: Charleston, SC
Contact:

Re: Dash cam trouble

Postby Jouleswinfield » Tue Feb 13, 2018 5:59 pm

No ideas?
Model# CN10-02308B-08A-A
KD-Y0020 Dash Camera
Y0802 Backup Camera
GS-Y0004 OBDII
Installed in my 2016 JKUR

Jouleswinfield
Posts: 14
Joined: Sun Jan 21, 2018 5:09 am
Location: Charleston, SC
Contact:

Re: Dash cam trouble

Postby Jouleswinfield » Sat Feb 17, 2018 12:03 am

Must be due to the Chinese holiday?
Model# CN10-02308B-08A-A
KD-Y0020 Dash Camera
Y0802 Backup Camera
GS-Y0004 OBDII
Installed in my 2016 JKUR

Jammy
Posts: 5820
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Dash cam trouble

Postby Jammy » Fri Feb 23, 2018 11:51 am

Hi,
sorry for my late reply due to the Chinese New year holiday.
Did you store the video in the unit or on the sd card?
You can try to reset the unit and see whether the new saved file normal or not.
Regards

Jouleswinfield
Posts: 14
Joined: Sun Jan 21, 2018 5:09 am
Location: Charleston, SC
Contact:

Re: Dash cam trouble

Postby Jouleswinfield » Fri Feb 23, 2018 2:46 pm

I have tried both SD cards with the same result.
What do you mean by “reset”?
Reset to factory? I’m not exactly sure how to do that.
I can try the reset button if that’s what you mean.
Model# CN10-02308B-08A-A
KD-Y0020 Dash Camera
Y0802 Backup Camera
GS-Y0004 OBDII
Installed in my 2016 JKUR

Jouleswinfield
Posts: 14
Joined: Sun Jan 21, 2018 5:09 am
Location: Charleston, SC
Contact:

Re: Dash cam trouble

Postby Jouleswinfield » Fri Feb 23, 2018 9:38 pm

So I just tried a factory reset and it’s the same.
:( This was one of the main reasons to go with Pumpkinn.
Model# CN10-02308B-08A-A
KD-Y0020 Dash Camera
Y0802 Backup Camera
GS-Y0004 OBDII
Installed in my 2016 JKUR

Jouleswinfield
Posts: 14
Joined: Sun Jan 21, 2018 5:09 am
Location: Charleston, SC
Contact:

Re: Dash cam trouble

Postby Jouleswinfield » Fri Feb 23, 2018 9:39 pm

Also, it worked great before I installed the update to fix the radio app issues.
Did they change something with the “recorder” app?
Model# CN10-02308B-08A-A
KD-Y0020 Dash Camera
Y0802 Backup Camera
GS-Y0004 OBDII
Installed in my 2016 JKUR

Jammy
Posts: 5820
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Dash cam trouble

Postby Jammy » Mon Feb 26, 2018 11:26 am

Hi,
yes,these really an firmware bug.Please wait for a few days ,our engineer is try to solve this bug.Once we get solution ,i will reply you here again.Hope your kind understanding.
Regards

Jouleswinfield
Posts: 14
Joined: Sun Jan 21, 2018 5:09 am
Location: Charleston, SC
Contact:

Re: Dash cam trouble

Postby Jouleswinfield » Mon Feb 26, 2018 5:18 pm

That’s good news!
Hopefully they can fix it before my trip to the off-road park this weekend :)
Model# CN10-02308B-08A-A
KD-Y0020 Dash Camera
Y0802 Backup Camera
GS-Y0004 OBDII
Installed in my 2016 JKUR

Jammy
Posts: 5820
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Dash cam trouble

Postby Jammy » Thu Mar 01, 2018 5:40 am

Hi,
we get the new firmware which update the DVR app. You can flash this one.
https://mega.nz/#!oZNjRKIY!ppCkcnveo9rj ... 80B-hjho3M
Please download and unzip the files to the root content of one sd card and insert it into the GPS slot.Then enter settings - car settings - system update.
Regards


Return to “General Configuration”

Who is online

Users browsing this forum: No registered users and 8 guests