[/url]Image

RQ0278E always cold restarts

Mainly focus on PUMPKIN Android/Wince Car Radio DVD GPS Stereo Issue

Moderators: Jammy, admin

aff-tar
Posts: 14
Joined: Thu Jan 19, 2017 2:25 pm
Contact:

RQ0278E always cold restarts

Postby aff-tar » Mon Jul 31, 2017 5:30 am

I have the RQ0278E unit (Order 500001639), and since the installation (January) it was usually warm starting, but also randomly cold starting. Last two months it is always cold starting, which is very inconvenient, because it takes a while for the rear camera to start working.

Plase suggest, how to solve this?



Jammy
Posts: 6785
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: RQ0278E always cold restarts

Postby Jammy » Tue Aug 01, 2017 1:07 am

Hi,
you can try this firmware for RQ0278.
https://mega.nz/#F!kc1w2brC!6VlwnWC9eMudYvErM84VtA
You can refer to the following thread/post to operate.
viewtopic.php?f=20&t=2131&p=9294&hilit=CN03#p9294
Regards

aff-tar
Posts: 14
Joined: Thu Jan 19, 2017 2:25 pm
Contact:

Re: RQ0278E always cold restarts

Postby aff-tar » Wed Aug 02, 2017 7:47 am

Tried this. Didn't help.

Jammy
Posts: 6785
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: RQ0278E always cold restarts

Postby Jammy » Thu Aug 03, 2017 1:38 am

Hi,
so you can contact the customer service where you bought the unit to return for repairing.
Regards

aff-tar
Posts: 14
Joined: Thu Jan 19, 2017 2:25 pm
Contact:

Re: RQ0278E always cold restarts

Postby aff-tar » Thu Aug 03, 2017 5:45 am

1. I bought it directly from Pumpkin.
2. I would be to complicated and expensive sending the unit to China and back. Also, I would stay without a head unit for some time.

Please suggest, what could be HW issue (if any) and I'll try fixing it in a local lab. Most probably the capacitor responsible for graceful shutdown or stable power on is too weak or faulty. Please consult with your engineering and suggest a solution.

Jammy
Posts: 6785
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: RQ0278E always cold restarts

Postby Jammy » Fri Aug 04, 2017 1:54 am

Hi,
The problem of cold restarts usually is caused by the software problem but it might also be caused by hardware problem in some case.You can wait for several work days,once we get the effective software,we will send to you.Or you can search for local professional to check the hardware problem if you are in hurry.
For the returning regarding issue ,you need to consult with the customer service.They will offer you the return details according to your order.
Hope your kind understanding.
Regards

Mb83
Posts: 29
Joined: Mon Jun 05, 2017 7:01 pm
Contact:

Re: RQ0278E always cold restarts

Postby Mb83 » Mon Aug 07, 2017 9:45 pm

Since doing the update above on my unit i have also been having a consistant cold booting rather then the quick 5 second boot.

The unit works in every other sense.

User avatar
LeeH22
Posts: 78
Joined: Tue Jul 25, 2017 7:18 am
Contact:

Re: RQ0278E always cold restarts

Postby LeeH22 » Tue Aug 08, 2017 11:58 am

I have the same issue.
:arrow: Amazon UK Order # 205-0638269-2260346
:arrow: VW 8" 5.1 2GB CN01-03302B-02A

Jammy
Posts: 6785
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: RQ0278E always cold restarts

Postby Jammy » Wed Aug 09, 2017 3:17 am

Mb83 wrote:Since doing the update above on my unit i have also been having a consistant cold booting rather then the quick 5 second boot.

The unit works in every other sense.

Hi,
Did your unit have a cold start before you update the formware above?
Regards

Mb83
Posts: 29
Joined: Mon Jun 05, 2017 7:01 pm
Contact:

Re: RQ0278E always cold restarts

Postby Mb83 » Wed Aug 09, 2017 2:01 pm

Jammy wrote:
Mb83 wrote:Since doing the update above on my unit i have also been having a consistant cold booting rather then the quick 5 second boot.

The unit works in every other sense.

Hi,
Did your unit have a cold start before you update the formware above?
Regards


It did indeed.
Occasionally would cold start and take 20seconds but majority of time it would be the 5secon quick boot.

Now i occasionally have a quick but but mostly is 20secpnd long boot and will not restart with radio/music playing as it does on the quick boot


Return to “Car Radio DVD GPS Stereo”

Who is online

Users browsing this forum: No registered users and 5 guests