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RQ0278E always cold restarts

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Jammy
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Re: RQ0278E always cold restarts

Postby Jammy » Thu Aug 10, 2017 2:34 am

Hi,
OK, our technicians are trying their best to solving this problem.Once we get new effective software,we will notice you here.
Hope your kind understanding.
Regards



Mb83
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Re: RQ0278E always cold restarts

Postby Mb83 » Thu Aug 10, 2017 9:12 am

Jammy wrote:Hi,
OK, our technicians are trying their best to solving this problem.Once we get new effective software,we will notice you here.
Hope your kind understanding.
Regards



I forgot some information actually to the above in regards of my unit.

After i updated the firmware and mcu it solved the original issue ( losing radio preset ) .
I trialled the unit and it worked just fine booted as it should etc .

It only started to cold boot after i updated google apps and installed the Dab+ and Torque Apps.
Since then it will cold/long boot on each start up so i would assume either the google update or something relating to the Dab+ or Torque app has caused the issue.

I hope this helps your technicians further.

Jammy
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Re: RQ0278E always cold restarts

Postby Jammy » Fri Aug 11, 2017 1:12 am

Hi,
thanks,i will reflect this information to the engineers.
Regards

aff-tar
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Re: RQ0278E always cold restarts

Postby aff-tar » Sun Sep 03, 2017 10:40 am

Any updates here?

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LeeH22
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Re: RQ0278E always cold restarts

Postby LeeH22 » Sun Sep 03, 2017 5:44 pm

The update I was given did not work.
:arrow: Amazon UK Order # 205-0638269-2260346
:arrow: VW 8" 5.1 2GB CN01-03302B-02A

aff-tar
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Re: RQ0278E always cold restarts

Postby aff-tar » Thu Sep 28, 2017 11:22 am

Jammy, any updates?

Jammy
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Re: RQ0278E always cold restarts

Postby Jammy » Fri Sep 29, 2017 1:53 am

aff-tar wrote:Jammy, any updates?

Hi,
very sorry,we still don't solve this problem.
Regards

yoyo42
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Re: RQ0278E always cold restarts

Postby yoyo42 » Sun Nov 12, 2017 11:43 am

I have the same issue. It did warm start when I first had it, but after the last update it always cold starts.

The last update did make it so that bluetooth (only used for an OBD adaptor not a phone) worked well though. Hope that doesn't break when the cold start issue gets fixed.

I've noticed that voice control often works now too, although the mic is still awful. Maybe that's more to do with Google getting better at removing background noise.

aff-tar
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Re: RQ0278E always cold restarts

Postby aff-tar » Sun Mar 11, 2018 1:23 pm

Jammy, is there any progress with our issue?

Jammy
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Re: RQ0278E always cold restarts

Postby Jammy » Tue Mar 13, 2018 1:53 am

Hi all,
sorry for the bad experience .About the cold boot issue of the unit RQ0278 or CN03-03101,you can try to flash the following firmware and mcu.
https://mega.nz/#!0Z1DzQDA!erzOD_J3ONOl ... ERmoByFy4U
You can do referring to this article.
http://www.autopumpkin.com/forum/viewto ... CN03#p9294
In fact, somebody said the cold boot problem solved after flashing this files,but somebody not.So it is still a little difficult to solve this.
If you this didn't flash that firmware(version:20170822) and mcu (V 2.55) ,you can have a try .
More query,you can contact the customer service where you bought the unit for the further solution
Hope your kind understandings.


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