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faulty car stereo

Mainly focus on PUMPKIN Android/Wince Car Radio DVD GPS Stereo Issue

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mob786
Posts: 1
Joined: Sat Jan 12, 2019 2:40 am
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faulty car stereo

Postby mob786 » Sat Jan 12, 2019 2:47 am

hi
i have had issues with this unit for around 4-5 months now i have contacted your customer service on 3-4 occasions and have not yet received a response. i have a vw with an android car stereo. every couple of days it turns off and will not come on. it will then start working again by itself after 2-3 days. it also has times when the unit doesn’t fully shut down and you can turn it on or off and it drains my car battery. i am frustrated with your service and your product. please help resolve this as it’s been over 5 months now.



Jammy
Posts: 6568
Joined: Tue Mar 29, 2016 1:03 am
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Re: faulty car stereo

Postby Jammy » Mon Jan 14, 2019 6:03 am

Hi,sorry about this. Maybe the pumpkin customer service didn't receive your query .you can write to support@autopumpkin.com . You need to tell them your order number or ebay buyer id and your car model and years so that they can confirm your unit model .
About the issue that the unit drain up your car battery , did the unit show power off info when you plug out the key ?You can refer this article to solve this issue or tell the customer service more details , an video will be better. viewtopic.php?f=3&t=161
Regards


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