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Back usb ports not working

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Blazezoom
Posts: 7
Joined: Wed Oct 03, 2018 7:53 am
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Back usb ports not working

Postby Blazezoom » Mon Mar 11, 2019 6:33 am

Hi, recently my back two usb ports arnt working - i use it to charge my iphone and the other one having a 32gb usb in it and now it doesn't work all of a sudden, Does anyone know if theres a update to fix it or what do i do ? i just did a hard reset of the system.
Model number : AE0273B
Last edited by Blazezoom on Mon Mar 11, 2019 6:54 am, edited 1 time in total.



Blazezoom
Posts: 7
Joined: Wed Oct 03, 2018 7:53 am
Contact:

Re: Back usb ports not working

Postby Blazezoom » Mon Mar 11, 2019 6:48 am

I hear a buzzing noise when no music is playing ( annoying ) but when i remove the USB back thing it goes away, but USB doesn't work even if its plugged in.
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Jammy
Posts: 6771
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Back usb ports not working

Postby Jammy » Wed Mar 13, 2019 7:54 am

Hi, about this issue, you can contact the pumpkin customer service or the seller.
Regards

Blazezoom
Posts: 7
Joined: Wed Oct 03, 2018 7:53 am
Contact:

Re: Back usb ports not working

Postby Blazezoom » Wed Mar 13, 2019 7:56 am

What is the email for pumpkin customer service ?

Jammy
Posts: 6771
Joined: Tue Mar 29, 2016 1:03 am
Contact:

Re: Back usb ports not working

Postby Jammy » Thu Mar 14, 2019 1:08 am

Hi, you can contact them via amazon message if you purchase from amazon, or you can write to support@autopumpkin.com.I suggest you attach these information:
Your Amazon order ID&order date:
The details of the issue(when did it happen&what happened&what did you try to do to fix it);
Attachments(It couldn't be better if you would provide us with pictures or video link);
It will help us understand the issue and provide you right solution.
Your car model and made years;
You phone model and system version(if it is regarded);
The rest of the supplement.
Regards

Blazezoom
Posts: 7
Joined: Wed Oct 03, 2018 7:53 am
Contact:

Re: Back usb ports not working

Postby Blazezoom » Thu Mar 14, 2019 5:26 am

Purchased through ebay


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