Support Categories


How Much Tax Do I Need To Pay?

Do I have to pay import duties on products sent from autopumpkin? Short answer: in many countries, no... but some countries yes, more in some countries, less in others.
Long answer:
Please note that all import taxes / duties are the recipient's responsibility. So if you are delivering to someone else like a friend or directly to a customer, any taxes payable will be their initial responsibility.
Autopumpkin will accept no responsibility for customs costs incurred. Many countries do not charge import duties on private items, samples, and goods below a certain stated value. However, you may find that you have to pay taxes when goods you ordered from us arrive in your country. Obviously you will want this to be as low as possible, but Autopumpkin CANNOT give you advice or information about tax rates and customs charges in your country. All we can do is to declare the value of the shipped goods at a nominal value (see below), which may still be fully taxable. Items shipped from Autopumpkin will be declared at the lowest nominal market price as a standard assumption. This lowest market price is based on the manufacturing origin and might not be reflective of how much the item will cost you if bought in your local retail market. You must ensure you find out about regulations in your own country before ordering from Autopumpkin. In most countries the actual origin of the goods (China) is not important: only the declared value of the goods and declared contents is relevant. Let us know if you have any special packing or labeling instructions when placing your order. Add comments to the box on the "Delivery Information" page of the Checkout Process.

Customs Clearance Issues

All imported goods are subject to Customs clearance in every country. When you buy from Autopumpkin, the goods are sent from China. Therefore you are importing, and you are the importer who are responsible for the goods when the goods pass through Customs in your destination country. According to our general terms and conditions, you may order anything you like from Autopumpkin and we will fulfill your order, but it remains totally your responsibility to find out in advance if the products are permissible to import into your destination country, and to find what clearance requirements, taxes, policies etc applying in that country if it is permissible.
From over 4 years of shipping thousands of orders a month, we can confirm that in over 99.9% of shipments from Autopumpkin there is no issue whatsoever with Customs clearance. Furthermore in the majority of the rare cases subject to a delay in Customs, the goods are released and delivered successfully. Because the clearance via normal shipping methods (couriers or post) is handled professionally by the shipping company, and Autopumpkin is an experienced provider of correct shipping documentation and compliant products and packaging. .

In The Case Of A Customs Hold

Autopumpkin will contact you to discuss the issue openly. You will typically be required to communicate directly with your country's Customs, or contact them via your courier company. If additional documents are required, Autopumpkin will do our utmost to provide the documents to you and support the goods clearance. Your country's Customs can hold goods pending a decision for as long as they like. The final decision about assessing, valuing, taxing, releasing/refusing, seizing the goods is entirely down to Customs. In some cases no reasons are provided, and in many countries the importer has no right of appeal. In most countries the Customs are hard to communicate with and lack basic public information or accessible staff contact. In the vast majority of cases, the goods are released after a delay ranging from 1 day to possible several months... the reason for the delay is usually unknown, and the length of the delay is unfortunately beyond anyone's control. If the goods are refused entry, they will either be destroyed with no compensation, or turned back so the courier ships them back to Autopumpkin. Under these terms and conditions, which will be taken as accepted when you place your order, you acknowledge that you understand your basic responsibilities as an importer and the resultant liabilities that may occur. Examples of situations when Autopumpkin will compensate you If internationally recognized documents such as CE / FCC / Sisvel could not be supplied fast enough by Autopumpkin, and Customs refuse entry of the goods.
If you made a valid request for customization of the shipping paperwork, and we agree to follow your instructions but fail to do so.
If we make any other serious error on the paperwork accompanying the goods.
If the goods are delayed or impounded by China Exit Customs rather than your own country's Customs.
Examples of situations when you are not entitled to compensation
If you refuse to accept the goods.
If the goods could not clear due to import restrictions that are specific to your own country, e.g. FDA approval of products (USA), country-specific certification, restricted categories of goods, quotas, so-called anti-dumping enforcement etc.
If you refuse to accept applicable taxes or other charges associated with the import procedure.
If you refused to pay additional charges or fines resulting from Customs' re-assessment of the classification or value of the goods.
If you are unable to accept the goods due to laws in your country such as a lack of an import license.
If Customs refuse entry of your goods because you fail to provide paperwork or other information in a timely manner, OR provide incorrect paperwork or information.
If Customs refuse entry of your goods but they did not provide a reason, OR we were unable to confirm sufficient detail of the supposed reason.
If Customs are still holding the goods after a period of at least 6 weeks and after our best efforts we have no further detail about the reason for the hold or any probable resolution to the case.
If clearance failed due to lack of licenses / documents / certificates which are specific to your country and Autopumpkin deems it beyond the reasonable scope of our Shipping Team to provide these documents in the absence of any pre-shipment communication from you.
If Customs refused entry to your goods or levied increased taxes, charges, or fines associated with the classification or declared value of the goods on the shipping paperwork. We always inform you in advance about the declaration of your goods, and in the cases of larger shipments you have to agree to the declaration value explicitly, so this is deemed to be totally your responsibility.
If we previously have warned you about a possible increased risk of delivery exceptions due to our experience of shipping to your country, for whatever reason, but you explicitly agree to go ahead with the order.
Compensation "Compensation" refers to full or partial refund/credit of the amount you have paid for the goods and /or shipping (depending on the situation). Autopumpkin will absolutely not offer any further compensation or accept any liability in any other regard.
We reserve the sole right to evaluate the reason for a Customs exception. We will do this openly based on our communications with the Courier, your country's Customs, and any evidence you have provided us of your own communications with the Courier and Customs.
If the goods are returned to China, but we deem that you were liable for the failed delivery , we may compensate partially, based on any remaining credit after returning delivery fees, China import taxes, and restocking fees.
If the goods are impounded, held indefinitely, destroyed, or confiscated by Customs, according to the policy above ,this is not Autopumpkin's responsibility (including where the actual reason for the exception was never clarified). You will not receive compensation of any kind.
Search online, check with your local Government, local Customs and Chambers of Commerce, and seek advice on all import regulations and procedures!
To ensure successful delivery, particularly of larger shipments, we strongly recommend you personally undertake rigorous research of your local destination laws, regulations, and common practices in relation to imported goods and taxation.
For large shipments you should always hire a licensed Import Broker..

Can you declare $ X for my order to help with import taxes?

"I am in [COUNTRY]. If the order is declared over USD [TAX THRESHOLD] then I will be painfully taxed. Can you help me by declaring the goods at [VERY LOW VALUE]?
(This question is most frequently asked by Brazilian and some European customers as:
"Can You Declare Under $50 For my order?" )
First, we can't offer formal guidance on import taxes, but after you have found out information about taxes in your own country, we will do our best to help you with this and other import regulations.
If you have special instructions for the waybill and invoice declaration on your orders, you need to tell us these instructions every time you order, using the online checkout comments box. One such example is instructing us to declare the value below a certain value.

Can we always declare really low ? Like, under $50?

The answer is NO, NOT ALWAYS... because your order value may be much higher than this and declaring that low value would not be feasible.
Provided the value of your order / type/ quantity of the items is suitable for a declaration under $50, we *will* do our best to help you with this.
If you need advice about whether a particular declared value is deemed possible, before you pay, you can check out an order and contact us with your generated order number. We will then look at the contents of that order and your country and assess what declared value is sensible.
Important: We are not responsible for any customs problem caused by lower value declared..