Shipping Policy


SHIPPING INFORMATION

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:
  • Processing time: 1-2 working days
  • Shipping time: It depends on the Carrier and Shipping Warehouse.
About Shipping
The package over 1KG
Shipping Destination Shipping Cost Shipping Location Carrier Estimated Delivery Time (Working Days)
United States $0  USA UPS 3- 7
Canada, Mexico $15  HK DHL 3- 9
Australia, Japan, Singapore, Thailand, Asia $15  HK EMS 7- 15 
Middle East, South America, Africa, Iceland, Jersey $30  HK ARAMEX or DHL 7- 15 
The package less than 1KG
Shipping Destination Shipping Cost Shipping Location Carrier Estimated Delivery Time (Working Days)
United States $0  HK Unipost Registered 7- 15 
Others $10  HK Unipost registered 12- 27 

Notice

1. If you are from United Kingdom, Please order from our UK Official Website: http://www.autopumpkin.co.uk/

2. If you are from Europe but not from United Kingdom,

Please order from our DE Official Website:  https://www.autopumpkin.de/

 Shipping Company

Note: Shipping cost to a few countries (such as CA, AU) and delivery time has been increased due to the Coronavirus, it will back to normal immediately after we win the battle!

Delivery Time
Shipment of items will occur within 2 business days once payment is confirmed.


Complete Delivery Address
When ordering, please provide the full delivery address including door number, zip codes and so on. Please provide a contact telephone number in case there are questions regarding a delivery location..


Order Tracking
We will arrange the shipment for your item within 2 business days after payment confirmation. Once your item is sent, an email with tracking number will be sending to you as well..


Shipping Areas
We ship to every country in the world.Some extended areas may require extra charges.


What should I do if I received the wrong item?
Please contact our service team within 7 days once you have received the wrong item. we will help you solve this problem as soon as possible.


How to check your order status?
Once your item is sent, an email with tracking number will be sending to you as soon as possible.