General Warranty Policy

• All products have 18 months warranty, including technology support and repair service.

• Autopumpkin.com offers free technology support, operation suggestion, and repair service during warranty.

• The warranty on the Car GPS Stereo is 18 months, which starts from the day when the parcel is sent.

• Autopumpkin.com will still try to offer service for those products which are over the warranty.

Exceptions to Warranty

Sent from Autopumpkin's specified warehouse, such as US

1. Within 30 days for return or exchange by our products quality or mistaken delivery:

• Within seven days for refund: Customers need to send the unit back as requested (RMA). We will fully refund the cost of the product after we receive the package and complete the condition-check.

• Within seven days for exchange: Customers need to send the unit back as requested ( RMA). We will check the parcel's condition and accessories before exchanging other models. We assume the full shipping fee to resend the new item to you.

• Within 30 days but over seven days, for return or exchange: Customers need to pay to send the unit back as requested (RMA). We will check the parcel's condition and accessories before refunding the total amount of the original order or exchange another model under your agreement. For exchange, we assume the shipping fee to send the new item to you.

• Within 30 days of adoption: If it is a small defect, we suggest you accept it for saving the time of both of us. We can offer some compensation under your agreement.

2. Within 30 days for refund or exchange not by our mistake:

• In such a case, no matter the return for exchange or refund, all the shipping fees are at customers' costs.

Kindly Reminder: Customers can make a new order for the one which you want to change to while the prior one is on its way back. We will dispose of your new order with priority. When we receive the prior one, we will refund you the money as agreed, shipping and handing fee not refund.

3. Over 30 days but within 18 months:

• We accept repair for all issues. The customer needs to pay the shipping cost and ask our customer service for RMA before returning the unit. We repair the unit for free, except for the factitious broken parts or non-working problems caused by rooting the Pumpkin or installing the unknown and unsafe firmware/MCU.

Additions

4. Items returned must be in new condition with original packaging and accessories. We don't accept returns of products with missing accessories; we reserve the right to refuse to issue refunds for such items. We will take pictures when we get the parcel as proof.

• We don't accept returns of products with missing accessories. We reserve the rights to refuse issuing refunds for such items.

• So before you send it back, please pack it carefully to increase the security during shipment. You are required to fill the series number before sending it back. We will take pictures when we get the parcel as proof.

5. Before Customers send the parcel back, Customers should request our RMA first. If the parcel is against the rules of the RMA, we reserve the right to reject the parcel and send the parcel back to you all at your cost.

6. How to identify if it is a quality issue

• Pumpkin does the comprehensive test to all the parcels before shipping, including functions, accessories, conditions, and so on.

• If there is any suspected problem during the installation or the usage, please contact us. Some pictures or videos about the problem will be very helpful for our technical staff to help you.

• If you cannot offer the pictures or videos of the problem or if the technology staff cannot figure it out from what you offer, we need you to send it back to us. Autopumpkin will test the unit as what you report. If it is true, your issue will be disposed of as a quality issue. If the problem doesn't occur during our test, actually it is because of your misusage or improper environment, and so on, it will not be taken as a quality issue.

• Pumpkin will offer a video or some pictures as your reference for the non-quality-issue parcels.

• For the non-quality-issue parcels, we accept the refund or exchange like an ordinary process.

7. Definition of mistaken delivery

• There are some objective reasons for the slight difference in appearance, such as photography technology, light, the random update of the unit by the factory, etc. These are not taken as mistaken delivery. If the functions of the unit are more than what you buy, it is not a mistaken delivery. If the manual has a few differences from what you receive, but the unit has the same functions as the description on the website, it doesn't belong to mistaken delivery, too. This kind of problem is probably because the factory doesn't update the manual promptly. The description on the website is the only standard.

• If you specify your order on color or some special functions when you buy but receive the wrong one, it is Autopumpkin's fault. If you don't specify your order, we will send your parcel randomly according to the stock. It will not be mistaken delivery as such cases.

• If some expected functions are not included and you don't ask us any question about those functions before you buy, it isn't in the range of mistaken delivery.

8. Compensation of the shipping fee

• All the parcels should be sent via the local post office. Scan the receipt to Pumpkin after delivery. Pumpkin reserves the right to make the final compensation by the amount written on the receipt and the market quotations of the post office service of different countries.

When will I receive the item after placing the order?

We ship via FedEx from California or New Jersey within 24 hours on business days. Generally, it takes 3-9 days after you place the order.

(This policy is only valid for the United States)

Hou much the shipping cost

It is free shipping to the United States

How does a headrest DVD player work?

A headrest DVD player usually consists of a screen integrated into or attached to the headrest, a DVD player unit, and sometimes includes additional features like USB ports or SD card slots. It plays DVDs or other media inserted into the player.

Can a headrest DVD player play other media formats besides DVDs?

Yes, many headrest DVD players are equipped to play CDs, MP3s, and may have auxiliary inputs for connecting external devices like smartphones or gaming consoles.

What are portable DVD players and how do they differ from headrest DVD players?

Portable DVD players are standalone devices with built-in screens and rechargeable batteries, designed for personal use anywhere. They are not fixed to car headrests and can be used in various settings like homes, hotels, or on flights.

What features should I look for when choosing a portable DVD player?

When choosing a portable DVD player, consider screen size, battery life, supported media formats (DVD, Blu-ray, CD), connectivity options (USB, HDMI), and whether it has additional features like built-in speakers, headphone jacks, or remote controls.

What is 1 DIN, 2 DIN, and half DIN?

DIN refers to a standardized radio/stereo size for vehicles (large enough to accept a CD). 1 DIN is the standard DIN specification. 2 DIN (or double DIN) refers to units that are twice as high as the standard DIN; half DIN is half high as 1 DIN. International standard ISO 7736 defines a standard size for car audio head units. The standard was originally established by the German standards body Deutsches Institut fur Normung, and is therefore commonly referred to as the "DIN car radio size". It was adopted as an international standard in 1984. Head units generally come in either single DIN (1 DIN), which is 50 mm high; or double DIN (2 DIN), which is 100 mm high. Please check the player position height of your car carefully. If 50mm, please choose 1 Din Car DVD Player / Monitor, and if 100mm, please choose 2 Din series..

What are the differences between TN, STN and TFT?

TN stands for Twisted Nematics, a particular sort of nematic liquid crystal. STN stands for Super-Twist-Nematic TFT stands for Thin-Film-Transistor or active matrix displays.
Which digital TV standard is applied in my country? DVB-T, ASTC or ISDB?
There are mainly 3 digital TV standards in the world: 1. DVB-T: Mainly apply in Europe, Australia, India, etc. 2. ATSC: Mainly apply in the US, Canada, Mexico, Korea, etc. 3. ISDB: Mainly apply in Japan, Brazil, Peru and some other South American countries.

How do portable Blu-ray players differ from portable DVD players?

Portable Blu-ray players support higher resolution playback (1080p or 4K) compared to standard DVD players (typically 480p). They are designed to play Blu-ray discs, which offer superior video and audio quality.

Can portable DVD or Blu-ray players connect to other devices like TVs or projectors?
- Yes, many portable DVD and Blu-ray players feature HDMI outputs or AV outputs that allow them to connect to larger screens such as TVs or projectors for enhanced viewing experiences at home or in presentations.

Which Car DVD Player can fit my car?

Most of our multimedia player are Custom car DVD player, which only suitable for certain car model and car year; please kindly provide us the information below first before making any purchase with us. This is because your car player slot may differ due to different region model and year of make. I) Car dashboard picture II) Car Manufacturer Year III) Car CD player Size IV) Factory player power interface / socket cable picture V) Factory player power amplifier, CD changer etc. The more information, the better.

What accessories are included in the price? Which other accessories of excharge are needed?

For the functions mentioned in description, the prices already include all the accessories needed to make hosts worked, you can check it on the "What is in the package" or "Accessories".

For those Car DVD Players with GPS function, does the GPS function need any other facility to work?

Built-in(internal) GPS does not need any other facilities to make it worked, just insert SD card with map storage and activate it is ok. Those marked "external" ones need to be connected with external small GPS box, which size is about 10*10*2cm, some items already include that in price&package, some don't, please check the descriptions (also need SD card with map storage)..

 

What accessories are included in the price? Which other accessories of excharge are needed?

For the functions mentioned in description, the prices already include all the accessories needed to make hosts worked, you can check it on the "What is in the package" or "Accessories".

For those Car DVD Players with GPS function, does the GPS function need any other facility to work?

Built-in(internal) GPS does not need any other facilities to make it worked, just insert SD card with map storage and activate it is ok. Those marked "external" ones need to be connected with external small GPS box, which size is about 10*10*2cm, some items already include that in price&package, some don't, please check the descriptions (also need SD card with map storage).

How to make a payment without a Paypal account?

PayPal is a easier payment method, it is safer and faster, If you have not resistered a PayPal account, you could also pay by Credit Card or Debit, please follow the steps to complete your order.

1. You could add loved goods into cart, then enter check out 

2. After the first step, it will jump to this page. if you have a coupon code, please fill in the box then click      PayPal botton.

 

 

3. If you do not have a PayPal account, you should click pay with Debit or Credit Card.

 

4. In this page, you could choose your region and fulfill your card Information,
    (It can support Visa, Master, Discover, and American Express).
    Then you need to fuifill your billing address and set it as shipping address.
    It is better to leave your email address in case we will contact you in time

5. The bottom of the page, please do not tick to create a PayPal account.  after finished all information, you could click pay now to complete order